All orders will be processed and shipped within 1-2 business days after payment confirmation. If there is a delay in processing time due to unforeseen circumstances (such as inventory issues or peak order volume, etc.), we will notify you via email or SMS and do our best to ship your order as soon as possible.

We offer a variety of delivery options as follows:

Standard delivery: delivery is expected within 7-10 working days. This method is applicable to most areas with lower transportation cost.

International Delivery: If you are located in an international area, we also offer international shipping services, the specific delivery time and cost depends on the destination, and is expected to take 7-14 business days.

The delivery method and cost will be shown at checkout, you can choose the appropriate delivery option according to your needs.

Domestic Delivery: The shipping cost for domestic orders will be calculated according to the delivery method you choose and the location. Most of the orders enjoy free shipping policy, please refer to the website for specific free shipping conditions.

International Delivery: International delivery costs vary depending on the destination country, the weight of the item, and the delivery method selected. Specific shipping charges will be shown for international orders and will be clarified at checkout.

We currently support worldwide delivery. For some remote areas or special countries/regions, there may be some restrictions or delays, please contact customer service to confirm the details. If your delivery address is not within the scope of our support, we will try to find other solutions for you.

Once your order has shipped, we will provide you with a tracking number via email that you can use to check the status of your order at any time. You can also access the “Order Tracking” page on our website for real-time logistics updates.

Domestic Delivery Time: Standard delivery usually takes 7-10 working days.
International Delivery Time: The shipping time for international orders is usually 7-14 working days, and the specific delivery time may vary depending on the destination country and customs clearance.
Please note that some areas may be affected by holidays, weather and other uncontrollable factors, the delivery time may be delayed.

For international orders, the customer may be responsible for customs and import duties in the destination country. These costs are borne by the consignee and depend on the customs policy of the destination country. If you are in doubt, we recommend that you familiarize yourself with the relevant regulations before placing your order.

We make every effort to ensure that every item is in perfect condition during shipping. However, on rare occasions, items may be damaged or lost due to an accident during shipping. If your package experiences damage or loss during shipping, please contact the customer service team and we will provide you with a solution and reimburse you or reship the package if possible.

Upon receiving the package, please check the integrity of the packaging and merchandise immediately. If you find the package is damaged or the item has any defects, please contact us within 48 hours so that we can deal with it in time. We will provide an exchange or return service, please refer to our return policy for the specific handling process.

Once an order has been processed and is in the delivery stage, we will not be able to change the delivery address. Please be sure to check your delivery address when placing your order. If you find an error in your address, please contact our customer service team at your earliest convenience and we will do our best to correct it before the order is shipped.

During holidays, peak shopping season (Black Friday) and special circumstances (such as natural disasters, epidemics, etc.), logistics services may be delayed. We will notify you by email or SMS in advance and try our best to minimize the impact on you.

If you have any questions about logistics, please feel free to contact our customer service team. We will provide you with timely and effective support. You can contact us in the following ways:

E-mail: support@saros-senses.com
Online Customer Service: Please visit our website and use the online customer service function to contact us.